SUPERVISOR, CUSTOMER SERVICE 

Nutrition Fit Plus is a young, fast-growing online business in the food industry. We are an innovative company pioneering the creation of prepared meal solutions. Our mission is to help people have a nutritious, balanced diet and save time with healthy weekly meals cooked for them.

 

We are looking for an enthusiastic team player, eager to join our ground-breaking, expanding company. Nutrition Fit Plus offers competitive compensation, training, professional development, opportunities for advancement and the chance to contribute to the company's growth.

 

 

Duties and Responsibilities

Reporting directly to the CEO

 

  • Foster and maintain excellent relations with customers, analyze their needs and propose solutions tailored to their requirements

  • Develop strategies and improve operational efficiency

  • Create a positive work environment in which employee contributions are recognized

  • Promote suitable products and services

  • Take appropriate measures to solve problems effectively

  • Achieve productivity goals 

  • Provide training and active support to employees through positive leadership

  • Produce and analyze reports to ensure the performance and efficiency of the department

  • Communicate proactively with customers, handle complaints and follow up

  • Standardize customer service procedures and ensure rules are enforced and obeyed

  • Evaluate customer service efficiency using performance indicators and report to management on a weekly basis

  • Maintain active communication among all team members and assist the management team with any operational changes

  • Manage new projects and implement systems 

 

Requirements

 

  • High school diploma

  • French and/or English spoken and written

  • Very good knowledge of social media: Facebook, Instagram

  • 3 years’ experience in a call center, including 1 year as a supervisor or manager

 

Skills

 

  • Flexibility and ability to work in a quickly changing environment

  • Highly developed problem-solving capacity

  • Customer focus, positive attitude 

  • Experience in implementing improvement and management tools (an asset)

  • Excellent communication skills

  • Organizational leadership

  • Team player

  • Initiative

  • Enthusiasm

  • Resourcefulness