CUSTOMER SERVICE AGENT

Nutrition Fit Plus is a young, fast-growing online business in the food industry. We are an innovative company pioneering the creation of prepared meal solutions. Our mission is to help people have a nutritious, balanced diet and save time with healthy weekly meals cooked for them.

 

We are looking for an enthusiastic team player, eager to join our ground-breaking, expanding company. Nutrition Fit Plus offers competitive compensation, training, professional development, opportunities for advancement and the chance to contribute to the company's growth.

 

 

Duties and Responsibilities

Reporting directly to the Customer Service Supervisor

 

  • Foster and maintain excellent relations with customers, analyze their needs and propose solutions tailored to their requirements

  • Assist clients using various platforms such as chat, phone, text message and email

  • Promote suitable products and services

  • Take appropriate measures to solve problems effectively

  • Achieve productivity goals

  • Communicate proactively with customers, handle complaints and follow up

  • Multi-task

 

Requirements

 

  • High school diploma

  • French and/or English spoken and written

  • Very good knowledge of social media: Facebook, Instagram

 

Skills

 

  • Excellent communication skills

  • Flexibility and a facility for working in a quickly changing environment

  • Problem-solving ability 

  • Customer focus, positive attitude 

  • Team player

  • Patience

  • Availability